Ampersand Avenue | Ditsy Darling Hoodie

Shipping Policy

We process and ship all orders within 24 hours.

Please note: If your order date falls on a Sunday or holiday, it will ship the next business day.

Standard and expedited shipping options are available at checkout. Once your order ships, you'll receive a confirmation email with tracking details.

What is your Return Policy? 

At Juniper Jayne, we understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue a refund to your original payment method for the amount of the item(s). Please review our full return policy below. 

If item(s) arrive damaged, we will ship out a replacement if available, or store credit will be issued if item(s) are unavailable.

Return shipping labels can be generated upon return through our online Returns Portal found above. Please be sure to select Redo Free Returns and Exchanges when ordering, and for a small fee of $2.98 - your return label will be FREE if needed AND your package will be covered if lost, stolen, or damaged. Plus the exchange is automatic when selected! If Redo is not selected, you are still able to initiate a return, but at your cost of return shipping.

Items marked FINAL SALE in title or on product page may not be returned, refunded or exchanged. This includes holiday doorbusters. We are always making room for new inventory!

All returns/exchanges must be done within 10 days of order delivery.

Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense. 

NON-RETURNABLE: Final sale items, Jewelry & Accessories, Intimates, Bras, Camisoles, Slips, Socks, Hats, Holiday Doorbusters, and Health & Beauty items.

Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible.  

Damages must be reported within 3 days of receiving merchandise. Please contact returns@juniperjayne.com for assistance. 

Store credit expires 1 year after it being issued.

Juniper Jayne Boutique reserves the right to charge a flat $10 restocking fee for excessive returns. Exchanges excluded. 

Juniper Jayne Boutique reserves the right to refuse service to customers who abuse our policies listed above.

Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at returns@juniperjayne.com.

How do I return my merchandise?

Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.

Place merchandise in a shipping safe box or envelope with original invoice included.

Return label will be generated through the Redo Returns Portal for printing once initiated. Drop off at any USPS location nearest you.

FOR MORE RETURNS & REFUND INFORMATION, PLEASE VISIT OUR RETURN POLICY LINK AT THE BOTTOM OF THIS PAGE.