Returns & Refunds
Welcome to Juniper Jayne Boutique's Returns page. We’ll cover our policy, as well as our most-asked questions related to returns and exchanges. Please review our top questions answered below.
REDO FREE RETURNS & EXCHANGES + PACKAGE PROTECTION
- By selecting Redo Free Returns & Exchanges at checkout, your return shipping cost will be covered on all qualified returns AND all lost, stolen, or damaged items can be quickly replaced!
- The Redo Free Returns selection cannot be removed from an order once the order has been placed.
- If you choose not to purchase Redo's Free Return option, you will be responsible for the return shipping cost.
Initiate a return here:
𝗥𝗲𝘁𝘂𝗿𝗻𝘀 & 𝗘𝘅𝗰𝗵𝗮𝗻𝗴𝗲𝘀
All returns must be initiated within 10 days of delivery. Once a return label is created, items must be shipped back within 7 days. Returns received outside this window will not be accepted.
All eligible returns are issued as store credit only. Store credit will be issued after the returned item has been received and inspected.
ALL sale items, accessories, jewelry, hats, gift cards, and "Lasties" are non-returnable.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at returns@juniperjayne.com.
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return shipping costs will be deducted from your store credit amount.
You can always contact us with any return questions at returns@juniperjayne.com.
𝗗𝗮𝗺𝗮𝗴𝗲𝘀 𝗮𝗻𝗱 𝗜𝘀𝘀𝘂𝗲𝘀
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝘀 / 𝗡𝗼𝗻-𝗥𝗲𝘁𝘂𝗿𝗻𝗮𝗯𝗹𝗲 𝗜𝘁𝗲𝗺𝘀
Unfortunately, we cannot accept returns on:
• Sale items
• Accessories
• Jewelry
• Hats
• Gift cards
• Lasties
𝗘𝘅𝗰𝗵𝗮𝗻𝗴𝗲𝘀
The fastest way to get the item you want is to return the item you have for store credit and place a new order once your return has been processed.
If you need a different size and inventory is available, please contact us and we will do our best to accommodate an exchange.
𝗦𝘁𝗼𝗿𝗲 𝗖𝗿𝗲𝗱𝗶𝘁
Once we receive and inspect your return, we will notify you that your return has been approved and issue your store credit.
Store credit will be sent electronically and may be used toward any future purchase at Juniper Jayne Boutique.
If you have any questions regarding your return or store credit, please contact us at returns@juniperjayne.com.
